Teamwork Training Security and Privacy Policy


You can view our website without any personal information being gathered about you.

Secure Site - SSL

Our website uses a Secure Socket Layer (commonly called an SSL certificate) to encrypt all data being transmitted between your browser and our web server to ensure that no personal information can be intercepted. This is denoted by the https: web address prefix. Click on the padlock in your browser address bar for details of our SSL certificate.

Consent - Registering on our Website

By registering or subscribing to our website you are giving your consent for us to process and store the personal information you provide.

Your consent for our processing of your data is based on the Lawful Bases of Contract and of Legitimate Interest: you are providing your personal information and other information with the intention of our processing it for the purposes of providing contracted services, the intention of entering into a possible future contract, or with the intention of gaining further information.

If you register on our website, we will store the information you provide on our web server. This will include your name, address, display user name, email address, and your chosen password.

We take website security very seriously, and we are committed to taking all appropriate steps necessary to protect any personal information stored in our databases against unauthorised access. Our site is hosted on a conventional server protected by the latest security software. Both the server operating systems and content management systems are fully maintained, and always updated to the most recent software level to minimise any likelihood of unauthorised access.

You as a user, also have a part to play in maintaining the security of your personal information, by following some simple rules when registering:

• Don’t use a username and password that would be easy to guess
• If possible, use a username and/or password that is not a real word
• Don't use a password that you have used on other websites
• Use a long password (8 or more characters) rather than a short one
• Use a password containing letters and numbers
• Use a username and/or password with a mixture of capitals and lower case letters

We recognise that your personal information should be protected and we will only share your information with third parties that have a need to know, such as those processing data on our behalf, or as a result of any statutory or legal obligations. We will not share any personal information, or pass or sell it to any other third party.


Email is intrinsically not secure. We do not provide an email encryption facility. Copies of any email messages you send us, or we send you, will be stored unencrypted on our computer systems and on those of our email hosting service providers.

If you are a subscriber or you have registered to receive our email newsletters, we may email you with information about our products or services. You can unsubscribe from our mailing list at any time by clicking on the unsubscribe link on the bottom of each newsletter. You will then be automatically removed from the mailing list.

Website Tracking Information

When you visit our website, information is recorded in our server log files. We use statistical software which analyses traffic patterns and site use from this data. This provides anonymous information about how people have found the site, which pages they have visited, which page they exit from, and so on. These statistics are important to us so that we can make the website more efficient.

We also use the Google Analytics program. The Google Analytics program uses cookies to store anonymous tracking data. Please see our Cookie Policy for more information on what information is stored and what it is used for.

No personal information is gathered from any website tracking service we use.


See our separate Cookie Policy

Linked Websites

Our website may contain links to other websites which are not under our control, and are not covered by this policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be processed by them in accordance with their own privacy policies, which may be different from ours.

Access, rectification and erasure of any personal information held by us

You have a statutory right to be informed about the personal data that is held by us about you. To:

• obtain a copy of the personal information we hold about you,
• request changes to correct your personal information,
• request erasure (deletion) of your personal data,

please write to us at the address on our website or email us. For reasons of security we can only accept email requests for details or changes of personal information where the request is sent from an email address matching one contained in our data.

Before we release any personal information you may be required to verify your identity.

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 Member APDT (UK) no 246

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Animal Behaviour & Training Council (ABTC) Registered Animal Training Instructor

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As a full accredited member of The Association of Pet Dog Trainers ( I am able to display this symbol.


Contributing Supporter Member of the Fellowship of Animal Behaviour Clinicians